Cancellation, Return & Refund Policy

Thank you for shopping with ANK LIFECARE PRIVATE LIMITED (https://anklifecare.com/). Due to the medical, hygiene, and personal protection nature of our health product catalog, we adhere to a strict policy regarding product returns, exchanges, and refunds.

Last Updated: July 23, 2026

1. Strict No Return & No Refund Policy

All sales placed through our store are final. We do not accept returns, exchanges, or process cash/gateway refunds once an order has been successfully placed, confirmed, or dispatched.

Because our product line consists of medical gear, personal protective equipment (PPE), surgical caps, face masks, gloves, and personal care accessories, health and safety regulations strictly prohibit the restocking, resale, or re-entry of opened or unsealed goods into supply chains.

• No refunds or returns will be granted due to change of mind, accidental ordering, or personal preference.
• No returns will be accepted for items ordered in incorrect sizes, quantities, or colors by the customer.

2. Damaged, Defective, or Incorrect Items Received

While we enforce a strict no-return policy, customer satisfaction and quality assurance remain paramount. In the rare event that you receive a shipment that is physically damaged in transit, manufacturing defective, or incorrect (wrong item delivered), we will arrange a free replacement under the following conditions:

• 48-Hour Reporting Window: You must inform our customer support team within 48 hours of package delivery. Claims submitted beyond 48 hours will not be entertained.
• Mandatory Unboxing Video Evidence: To process a damage or missing product claim, customers must provide an uninterrupted unboxing video recording clearly showing the sealed courier package, shipping label, opening of the package, and the damaged/incorrect item.
• Verification & Replacement Process: Upon receiving your video proof and order photos at mail@anklifecare.com, our quality control team will verify the claim. If approved, a replacement shipment will be dispatched to your registered address at no additional shipping cost.

3. Order Cancellations

• Before Dispatch: You may request an order cancellation strictly before the order has been handed over to our courier partners (within 2-4 hours of order placement). Once an Airway Bill (AWB) or tracking number is generated, orders cannot be canceled.
• Processing Gateway Charges: For any approved order cancellation prior to shipment dispatch, nominal payment gateway processing fees (charged by Razorpay) may be deducted from the refunded payment amount.
• Refused Deliveries: If a delivery is refused by the customer upon courier arrival or if repeated delivery attempts fail due to incorrect contact information, shipping charges and return logistics charges will be deducted prior to any conditional resolution.

4. Refund Timeline (Where Explicitly Approved)

In extraordinary scenarios where a product replacement cannot be fulfilled due to stock out/discontinuation and a financial refund is approved in writing by ANK Lifecare management:

• Mode of Refund: Approved monetary refunds will be processed strictly back to the original source payment method (UPI, Debit/Credit Card, Net Banking via Razorpay).
• Processing Timeframe: Refunds take 5 to 7 business days to reflect in your banking account from the date of refund initiation.

Customer Support & Escalations

If you received a damaged package or have order inquiries, please reach out to our support hub within 48 hours: