Shipping & Delivery Policy

At ANK LIFECARE PRIVATE LIMITED, we prioritize getting your health, wellness, and medical supplies delivered to your doorstep safely, efficiently, and promptly. All orders placed on our website https://anklifecare.com/ are processed from our primary fulfillment hub located in Kalamassery, Ernakulam, Kerala.

Last Updated: July 23, 2026

1. Order Processing & Dispatch Timelines

• Standard Processing Time: All confirmed orders are verified, packed, and handed over to courier partners within 24 to 48 business hours (excluding Sundays and national holidays).
• Order Cut-Off Time: Orders placed before 1:00 PM IST on working days are prioritized for same-day dispatch whenever stock availability permits.
• Order Confirmation: Upon successful order placement, an instant email and SMS confirmation containing your order details will be dispatched to your registered contact credentials.

2. Logistics Partners & Pan-India Coverage

We ship to serviceable PIN codes across India using trusted national logistics aggregators and postal services:

• Logistics Partners: Shiprocket, Delhivery, Ekart Logistics, and India Post.
• Remote Locations: Orders to rural, defense, or interior postal sectors are fulfilled via India Post (Speed Post) to guarantee reliable delivery.

3. Estimated Delivery Times

Transit times depend on destination location relative to our warehouse in Kochi, Kerala:

* Please note: Unforeseen regional delays due to extreme weather, transport strikes, or state bandhs may occasionally impact standard transit schedules.

4. Shipping Charges

• Calculated at Checkout: Shipping costs are dynamically calculated based on order weight, volumetric dimensions, and delivery PIN code prior to payment completion.
• Promotional Free Shipping: Free delivery offers may apply to cart values above designated thresholds as advertised on our storefront header banner.

5. Order Tracking & Notifications

Once your order is handed over to our courier partner, a dispatch notification containing a unique Airway Bill Number (AWB / Tracking ID) and tracking URL will be sent via SMS/Email.

You can monitor real-time shipment progress directly on our courier partner's tracking page or through your ANK Lifecare store account dashboard.

6. Damaged / Tampered Packaging & Non-Delivery

• Package Inspection: If you observe that the outer box/flyer is severely damaged, cut, or tampered with at the time of delivery, please refuse delivery and immediately notify our helpline.
• Incorrect Shipping Details: Customers are responsible for providing complete delivery addresses including landmark and PIN code. Orders returned due to inaccurate addresses or consecutive failed delivery attempts will require additional shipping fees for re-dispatch.

Logistics & Support Contact

Have questions regarding an active shipment or need delivery updates? Reach out to our customer support team: